Refund & Return Policy

Returns

At Lint Away, we strive to provide high-quality products and excellent customer service. Please read this policy carefully before placing your order.

No Returns

Unless required by applicable law, Lint Away does not accept returns or exchanges once an order has been delivered.

As our products are carefully inspected prior to dispatch, all sales are considered final after delivery.

Nothing in this policy limits any statutory consumer rights that cannot legally be excluded under the laws applicable in your country of residence.

Order Cancellation

Orders may be cancelled within 15 minutes of being placed.

After the 15-minute cancellation window has expired, your order may already be in processing or fulfilment and cannot be cancelled.

If your cancellation request is received within the 15-minute window, your order will be cancelled and a full refund will be issued to your original payment method.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or you receive the wrong item, please contact us through the Contact page on our website within 7 days of delivery.

To help us investigate your claim, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the product and its packaging.

Where a claim is verified, Lint Away may, at its discretion and where permitted by law:

• Send a replacement product;
• Repair the product where appropriate; or
• Issue a full or partial refund.

Refund Eligibility

Refunds will generally only be issued in the following circumstances:

• Your order was cancelled within the 15-minute cancellation period.
• The product was confirmed to be damaged or defective upon arrival.
• You received an incorrect item.
• A refund is otherwise required under applicable consumer protection laws.

Refund requests based on a change of mind, incorrect ordering, or dissatisfaction after delivery will not be accepted unless required by applicable law.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Please allow:

• Up to 5 business days for us to review and process your request; and
• Up to 10 business days for your bank or payment provider to complete the refund.

Processing times may vary depending on your payment provider.

Fraud Prevention

Lint Away reserves the right to refuse refund requests where we reasonably believe there has been misuse of this policy, fraudulent activity, or abuse of our services.

Consumer Rights

Nothing in this policy excludes, restricts or limits any rights or remedies available to consumers under applicable consumer protection laws, including rights that cannot legally be waived or excluded.

To start a return, you can contact us at turbocharger07@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at turbocharger07@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at turbocharger07@gmail.com.